Frequently Asked Questions

1. How can I buy art from your online gallery?

1) Browse the gallery and select the artwork that interests you.
2) On the page with the price, size, and description, click $ link or PayPal button to ‘add to cart’. Continue shopping.
3) When you are finished shopping, click the “đź›’ CHECKOUT ” button in the top menu.
4) Follow the PayPal prompts to make payment. You don’t need a PayPal account to complete your transaction.
5) Once completed, you will be taken to a Thank You page which may have further instructions depending on what you purchased.
6) I will get in touch to confirm your order and the shipping details.

2. How can I pay for selected artworks?

Currently, I only accept payment via PayPal. You can complete your transaction without signing up for a PayPal account. PayPal accepts a wide variety of card payments. All website pricing is listed in AUD.

3. Is the payment secure?

Yes, PayPal takes its platform security very seriously. They also offer ‘buyer protection’ if you don’t receive your product – peace of mind that your transaction on PayPal is protected.

4. Do you ship Worldwide?

Yes! I have shipped items within Australia and to the United States and Canada without any problems. I will continue to offer worldwide shipping until I experience any problems. If you have any questions regarding destination – please Contact Me.

5. How much does the shipping cost?

I offer FREE SHIPPING on all domestic and international orders.

6. Do you have payment options?

If you see something you love but the price is a stretch, please get in touch. Maybe a print, instead of an original, might be an option within your budget. Or we can discuss a payment plan for items over A$200.

7. How will my artwork be packaged?

I take great care to ensure safe delivery to you. Paintings and Prints are shipped from my studio. Being environmentally conscious, I will use recycled packaging wherever possible.

Framed works:
Framed paintings or prints will be protected with bubble-wrap and cardboard packaging.

Unframed works:
A4 size (or smaller) paintings or prints will arrive flat in a rigid mailer envelope. Items larger than A4 will be carefully rolled and packed in a cardboard tube.

Giftware items:
Other giftware items are shipped from a trusted supplier direct to you.

8. Where is your gallery located?

My gallery is located online on my website Store page. My studio is located in Perth, Western Australia, but is not open to the public. If a piece is on display in a local gallery, it will be noted on the relevant artwork page.

9. How do I know that I will receive the artwork?

All artworks and prints are shipped via Australia Post or Sendle and you will receive a tracking number as soon as the artwork is dispatched.

10. How long will it take for my artwork to arrive?

The artwork should be delivered to you within 2 weeks (Australia) or 2-4 weeks (elsewhere). Delivery times vary from country to country and delays could be caused by extenuating circumstances, like earthquakes, floods, etc. You will receive a tracking number as soon as the artwork is dispatched.

11. Do I have to pay any import taxes for my art?

The purchaser will be responsible for any international custom/import fee and taxes which vary with every country. Please check with your country’s customs office and consider if any additional costs might be incurred.

For items shipped within Australia, there are no additional import taxes.

12. What happens if the artwork arrives damaged?

I package all of my artwork very carefully but of course accidents may happen, which is why all of my artworks are insured during transit.

If the artwork arrives damaged, I will kindly ask you to provide photo evidence of the damaged artwork and the packaging. Please contact me within 7 days of receipt so we can discuss refund or replacement.

13. What if I do not like the artwork I ordered?

I really hope this will not happen, but I will do my best to find a solution. Please contact me within 7 days of receipt so we can discuss options.

To avoid disappointment, please check all artwork details carefully before making your purchase – colour, size, framing, etc.

14. How do I hang the artwork?

Canvas paintings:
All paintings on canvas are strung and ready to hang.

Framed paintings and prints:
The frames that I use have a bracket on the back, ready to hang.

Unframed paintings and prints:
Most of my work is designed to fit standard A4 or A3 frames, readily available from homeware department stores, such as Kmart or Spotlight. Or you could take it to a Framer in your area and they can advise with regard to options and prices. 

I found a great tutorial on YouTube that will help you with tips and tricks to hang a picture: “HOW TO HANG A PICTURE” by Ace Hardware

15. What if I get bored with the artwork?

I haven’t had one customer contact me to say they are now bored of the work. In fact, feedback has shown that the longer my collectors own a piece of work, the more attached and meaningful the work becomes. Perhaps you could try moving the piece to a different room to give it a new life.

But, worst case scenario, if you don’t want the artwork anymore my prices are increasing every year so your purchase will be an investment if you do choose to sell it.

16. Can I buy your artworks on other platforms?

Yes, I have some work available on Bluethumb Online Art Gallery and some are available via my Etsy Store.

17. Do you have a Newsletter?

Yes, please join me on my artistic journey – Studio Insider’s Club.

18. Can I commission artwork?

I am not currently taking commissions, but this may change in the future. Join my Studio Insider’s Club to be notified of any changes.

19. Do you sell NFT artwork?

My paintings are not currently available as NFT products. Join my Studio Insider’s Club to be notified of any changes.

20. The last question?

I don’t have a #20 right now, but I didn’t want to end the list on an uneven number. Let me know if you think of something I haven’t covered already.

More questions? 

If you have any questions about buying my artwork that I maybe haven’t covered here, send me a get in touch.