1. How can I buy art from your online gallery?
- Browse the gallery and select the artwork that interests you.
- If the link takes you to my Etsy Store:
* Please complete your purchase by following the Etsy prompts.
* If you need it, there is a CART button at the top-right of screen.
* Follow the Etsy prompts to make payment.
* You don’t need an Etsy account to complete your transaction. - If the link takes you to a PayPal payment screen:
* Please complete your purchase by following the PayPal prompts.
* If you need it, there is a CHECKOUT button at the top-right of my website screens.
* Follow the PayPal prompts to make payment.
* You don’t need a PayPal account to complete your transaction. - I will get in touch to confirm your order and the shipping details.
2. How can I pay for selected artworks?
If a link takes you to PayPal:
You can complete your transaction without signing up for a PayPal account. PayPal accepts a wide variety of card payments.
All website pricing is listed in AUD. PayPal will provide a conversion to your local currency.
If a link takes you to my Etsy Store:
You can complete your transaction without signing up for an Etsy account. Etsy accepts a wide variety of payment forms.
All website pricing is listed in AUD. Etsy will provide a conversion to your local currency.
3. Is the payment secure?
Yes, both PayPal and Etsy take their platform security very seriously. They also offer ‘buyer protection’ if you don’t receive your product – peace of mind that your transaction on either PayPal or Etsy is protected.
4. Do you ship Worldwide?
Yes! I have shipped items within Australia and to the United States and Canada without any problems. I will continue to offer worldwide shipping until I experience any problems. If you have any questions regarding destination – please Contact Me.
5. How much does the shipping cost?
I offer FREE SHIPPING on all domestic and international orders for original artwork. For prints and giftware items, shipping is based on Australia Post shipping rates.
6. Do you have payment options?
Yes! For purchases over A$200, you can pay in four instalments. If you see something you love but the price is a stretch, please get in touch and we can discuss a payment plan. Goods will be set aside for you and shipped when paid in full.
7. How will my artwork be packaged?
I take great care to ensure safe delivery to you. Paintings and Prints are shipped from my studio. Being environmentally conscious, I will use recycled packaging wherever possible.
“Love how nicely your artwork is packaged 💖💖” – Maria, USA.
Framed Artwork or Prints:
Framed paintings or prints will be protected with bubble-wrap and cardboard packaging.
Unframed Artwork or Prints:
A4 size (or smaller) paintings or prints will arrive flat in a rigid mailer envelope. Items larger than A4 will be carefully rolled and packed in a cardboard tube.
Other Giftware Items:
Other giftware items are shipped from a trusted supplier direct to you.
8. Where is your gallery located?
My gallery is located online on my website Store page. My studio is located in Perth, Western Australia, but is not open to the public. If a piece is on display in a local gallery, it will be noted on the relevant artwork page.
9. How do I know that I will receive the artwork?
All artworks and prints are shipped via Australia Post or Sendle and you will receive a tracking number as soon as the artwork is dispatched.
10. How long will it take for my artwork to arrive?
The artwork should be delivered to you within 2 weeks (Australia) or 2-4 weeks (elsewhere). Delivery times vary from country to country and delays could be caused by extenuating circumstances, like earthquakes, floods, etc. You will receive a tracking number as soon as the artwork is dispatched.
11. Do I have to pay any import taxes for my art?
The buyer will be responsible for any international custom/import fee and taxes which vary with every country. Please check with your country’s customs office and consider if any additional costs might be incurred.
For items shipped within Australia, there are no additional import taxes.
12. What happens if the artwork arrives damaged?
I package all of my artwork very carefully but of course accidents may happen, which is why all of my artworks are insured during transit.
If the artwork arrives damaged, I will kindly ask you to provide photo evidence of the damaged artwork and the packaging. Please contact me within 7 days of receipt so we can discuss refund or replacement.
13. What if I do not like the artwork I ordered?
I really hope this will not happen, but I will do my best to find a solution. Please contact me within 7 days of receipt so we can discuss options.
To avoid disappointment, please check all artwork details carefully before making your purchase – colour, size, framing, etc.
14. How do I hang the artwork?
Canvas paintings:
All paintings on canvas are strung and ready to hang.
Framed paintings and prints:
The frames that I use have a bracket on the back, ready to hang.
Unframed paintings and prints:
Most of my work is designed to fit standard A4 or A3 frames, readily available from homeware department stores, such as Kmart or Spotlight. Or you could take it to a Framer in your area and they can advise with regard to options and prices.
I found a great tutorial on YouTube that will help you with tips and tricks to hang a picture: “HOW TO HANG A PICTURE” by Ace Hardware
15. What if I get bored with the artwork?
I haven’t had one customer contact me to say they are now bored of the work. In fact, feedback has shown that the longer my collectors own a piece of work, the more attached and meaningful the work becomes. Perhaps you could try moving the piece to a different room to give it a new life.
But, worst case scenario, if you don’t want the artwork anymore my prices are increasing every year so your purchase will be an investment if you do choose to sell it.
16. Can I buy your artworks on other platforms?
Yes, I have artwork and giftware items available via my Etsy Store.
17. Do you have a Newsletter?
Yes, please join me on my artistic journey – Studio Insider’s Club.
18. Can I commission artwork?
I am not currently taking commissions, but this may change in the future. Join my Studio Insider’s Club to be notified of any changes.
19. Do you sell NFT artwork?
My paintings are not currently available as NFT products. Join my Studio Insider’s Club to be notified of any changes.
20. I’m renting and can’t put nails in the wall
Renting? No problem. Simply place canvas paintings or framed artworks on a shelf, desk or another suitable surface and lean against a vertical surface. And the best thing is you can redecorate whenever you like by simply moving it to a new spot. Channel your inner-interior designer and curate your artwork with other great décor items: artwork prints, art-cover notebooks, greeting cards.
21. How do I cancel my Notebook Club Subscription?
Notebook Club has a minimum 2-month term. You can cancel your recurring payment via your PayPal account any time after the 10th of each month. Or you can send me a message requesting cancellation.
22. Can I buy a Notebook Club notebook without joining the Notebook Club?
Notebook Club designs are made exclusively for Notebook Club. The Club has a minimum 2-month term, so you can cancel your recurring payment via your PayPal account any time after you receive your second notebook. Or you can send me a message requesting cancellation.
22. What can I get for free?
More questions?
If you have any questions about buying my artwork that I maybe haven’t covered here, send me a get in touch.
sandra burns art 